LIVE REMOTE PROCTORING (LRP) Frequently Asked Questions (FAQ’s)
AMT is no longer offering the Live Remote Proctoring (LRP) option for new certification exams at this time.
This decision was made in response to growing concerns around test security in remote testing environments. In order to uphold the integrity, fairness, and security of the certification process, all future AMT exams must now be taken in person at an approved Pearson VUE testing center.
EXAM DAY
Get Ready 1-2-3
- Prepare your testing space: Clean off your desk or workspace. Make sure there is no paper, books or other items.
- Prepare your computer: Disconnect any additional monitors and close all other open applications.
- Check-in for your exam: You can begin the check in process up to 30 minutes prior to your appointment.
Tips on taking your exam
Exam Session Rules
Help ensure a good testing experience. Pearson will still stop your exam if the rules aren't followed.
- You must be fully clothed throughout your entire exam.
- You must stay within your webcam view.
- You cannot get up and walk around.
- No one can enter your testing environment.
- You cannot leave your testing environment.
- A beverage in any container is allowed, but no food or smoking.
- You cannot move your webcam once your testing session has started.
- Mumbling or speaking out loud will lead to a warning.
- Headphones and headsets (wired or Bluetooth) are not allowed unless explicitly approved by AMT.
PROPER IDENTIFICATION
Please remember to review any program-specific ID policies on the AMT info page prior to your appointment.
General:
- All IDs must be valid government-issued in their original form (not a photocopy).
- Acceptable IDs include: International travel passport; driver's license; identification card (national, state, or province ID card); alien registration card (green card or permanent resident/visa).
- By law, certain IDs must not be photocopied, digitized, or captured on camera. Because of this, Pearson VUE cannot accept restricted IDs as identification for online testing, including the U.S. Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs.
Name requirements:
- IDs must include the candidate’s name.
- The first and last name on the ID must match the first and last name the candidate used to register for the exam.
Photo requirements:
- IDs must include a recent, recognizable photo.
Candidate under 18 years old:
- During check-in, parent/guardian must present their own ID and give consent for candidate to be recorded. Candidate also must present a government-issued ID if they have one or a student ID if they do not have one a government ID.
ADVICE FOR A SUCCESSFUL OnVUE TESTING EXPERIENCE
Pearson OnVUE
online proctored testing FAQ
TROUBLESHOOTING - What to do if issues arise during your LRP session
Disconnection
The timer stops: If a disconnection occurs, the exam timer stops, and you will resume from the question or moment you left the exam.
OnVUE chat: If technical issues occur during an exam, use the OnVUE chat function to discuss the problem and its remedy with Pearson VUE support staff.
Proctor help: If the connection between you and the proctor is lost, a proctor will try to contact you either through your computer or by phone to see what happened and offer help in restarting the exam. If you do not respond to the proctor, they will revoke the testing session. The proctor will also create a case for you in the Pearson VUE system outlining what happened; standard protocols regarding test revocation will be followed. If, during your exam, a proctor asks you to restart or you lose connection to your exam, you can resume testing by relaunching the application through your downloads by following these steps:
- Locate your downloads folder and reopen the OnVUE application
- Redo any requested check in steps and then click “Next.” Your exam should reload and begin. If your exam does not relaunch, please contact Pearson VUE customer service team via chat for additional support.
If other issues arise
- Contact your exam proctor first.
- If the proctor is unable to assist, contact Pearson VUE and open an incident report.
- Follow-up with AMT and provide them with your incident report number.
- Be aware that investigation into any incidence could take up to 3-5 business days to resolve.
- Depending on the resolution you could be responsible for a rescheduling fee.
AMT DISCLAIMER
Please note that American Medical Technologists (AMT) is not responsible for any violations of Pearson VUE testing policies, including but not limited to:
- Use of a cell phone or other unauthorized devices during the exam
- Leaving the camera view during testing
- Inadequate or non-compliant testing space (per Pearson OnVUE requirements)
- Computer or hardware malfunctions
- Power outages
- Internet connectivity issues
- Missed or unattended appointments
In such cases, candidates must pay the full retesting fee and observe a mandatory 45-day waiting period before a new testing authorization can be issued.
Please note: AMT is not currently authorizing any new exams to be taken via Live Remote Proctoring (LRP); therefore, all future exam attempts must be completed in person at a Pearson VUE testing center. Candidates who were previously approved to test via LRP are permitted only one attempt per certification using that format.